Privacy Policy

Information We Collect

Jewelry Works may collect information you provide when you place an order, create or use an account, request information, submit a form, contact a showroom, request service, join a mailing list, or otherwise communicate with us. This may include your name, email address, telephone number, billing and shipping information, order details, service requests, and messages you send to us.

Our website may also collect technical information such as browser type, device information, IP address, pages viewed, referring pages, and cookie or analytics information used to operate, secure, and improve the website.

Orders and Payments

When you make an online purchase, payment information is processed by the payment provider made available at checkout. Jewelry Works does not need to retain complete payment-card numbers in order to fulfill an order. We may retain transaction records, billing details, shipping details, fraud-prevention information, and order history as reasonably necessary for business, accounting, security, and legal purposes.

How We Use Information

We use information to process and fulfill orders, provide customer service, respond to inquiries, schedule or discuss services, maintain accounts, communicate about purchases, protect the website and our customers, prevent fraud, maintain business records, improve website performance, and comply with legal obligations.

Service Providers and Third Parties

We may share information with service providers that help us operate the website and our business, such as ecommerce, payment, hosting, security, analytics, email, shipping, and customer-service providers. We disclose only the information reasonably necessary for those providers to perform their services.

Some pages may contain third-party services or embedded content, including supplier or jewelry-catalog experiences such as Jeweler Showcase/Stuller. Those third parties may process information under their own privacy policies and technologies.

Cookies and Similar Technologies

The website may use cookies and similar technologies that are necessary for shopping-cart, checkout, security, preferences, analytics, and other site functions. Additional information is available in our Cookie Policy.

Retention and Security

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, accounting, customer service, fraud prevention, dispute handling, and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your Choices

You may contact Jewelry Works to request access to, correction of, or deletion of personal information where applicable. You may unsubscribe from marketing email using the unsubscribe option in the message. Browser settings may also allow you to limit or delete cookies, although doing so may affect shopping-cart, checkout, or other website functions.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through this website.

Policy Changes

We may update this Privacy Policy as our website, services, or legal obligations change. The effective date above reflects the latest version posted on this website.

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